Digital Access: Who is underserved and why?

Research Challenge

As a result of the COVID-19 pandemic, the City has taken steps to help ensure low-income communities can access the internet. Access to quality internet is crucial for residents to participate in online schooling and to access public health and other essential government services.

A better understanding of the digital divide is necessary to identify where resources are needed the most, and to help create longer-term solutions. This research project aims to use surveys and data analysis to help the City better understand which communities and demographics are underserved by digital infrastructure, and the reasons why they are underserved. Research analysis will include recommendations such as policy changes or investments that will improve digital access.

City Division Lead

Technology Services Division

Partners

Humber College, Seneca College, University of Toronto, Toronto Metropolitan University, York University